Third parties Zep engages to operate the Context Lake, agent memory, and related platform services.
| Sub-processor | Country of processing | Purpose of processing |
|---|---|---|
| Amazon Web Services, Inc. | United States | Cloud infrastructure services used to host and operate Zep's platform, including storage of customer data and execution of application workloads. |
| Microsoft Corporation (Azure) | United States | Cloud compute and storage services supporting model inference, data processing, and operation of Zep-managed workloads. |
| OpenAI, L.L.C. | United States | Large-language-model processing used to transform customer-submitted data, including extraction, summarization, and generation tasks. |
| Hatchet Technologies, Inc. | United States | Managed job-orchestration services used for scheduling and executing background processing tasks. |
| Kapa.ai Inc. | United States | AI-powered documentation and support services used to provide customer assistance and knowledge-base interactions. |
| Kinde Australia Pty Ltd | United States | Authentication and user-identity management services for Zep's customer-facing applications. |
| PostHog Inc. | United States | Product analytics services used to measure feature usage and application performance. |
| Google LLC (Gemini) | United States | Large-language-model processing used for summarization, extraction, and related AI transformations of customer-submitted data. |
| Datadog, Inc. | United States | Observability services used for infrastructure monitoring, log processing, metric collection, and application-level diagnostics. |
| Stripe, Inc. | United States | Payment processing and billing services used to collect and manage customer subscription payments. |
| Schematic, Inc. | United States | Plan, entitlement, and usage-metering services used to manage customer subscriptions and feature access. |
| Svix, Inc. | United States | Webhook delivery infrastructure used to send event notifications to customer endpoints. |
| Loops | United States | Lifecycle and marketing email services used for customer onboarding and product communications. |
| Resend, Inc. | United States | Transactional email services used for feedback collection and operational notifications. |
| Cloudflare, Inc. | United States | Content delivery, web application firewall, and edge services used to protect and accelerate Zep's platform. |
| Reo.dev | United States | Product and go-to-market analytics services used to measure website and product engagement. |
| Microsoft Corporation (Clarity) | United States | Session analytics services used to understand website visitor behavior and improve user experience. |
| LinkedIn Corporation | United States | Advertising and conversion-tracking services used to measure marketing campaign performance. |
| Thinking Machines Lab Inc. | United States | Large-language-model processing used for extraction, summarization, and related AI transformations of customer-submitted data. |
| Deep Infra, Inc. | United States | Model inference services used to run large-language-model processing of customer-submitted data, including extraction, summarization, and generation tasks. |
