Pricing
Self-serve plans are credit based. Enterprise plans add governance, deployment options, and negotiated rates.
Enterprise plans
Enterprise plans combine governed context and deployment flexibility with custom credits, negotiated rates, and a guaranteed SLA.
- Custom credits with negotiated rates
- Guaranteed rate limits with SLA
- Unlimited projects
- Custom Memory MCP Server seats
- SOC 2 Type II and HIPAA BAA
- Audit and API logs kept for 1-year
- Slack/Teams support and dedicated account manager
Fast growing venture-capital funded startup? Get Zep Enterprise at an emerging company price.
Deploy anywhere
Self-serve plans
Includes
- 50,000 credits per monthAuto top-up at 20%. 30-day rollover.
- 600 requests per minute
- 5 projects
- 5 Memory MCP Server seats
- 10 custom entity & edge types
- API logs (1 day)
- Unlimited memories, retrieval & users
Includes
- 200,000 credits per monthAuto top-up at 20%. 60-day rollover.
- 1,000 requests per minute
- 10 projects
- 15 Memory MCP Server seats
- Observations
- 20 custom entity & edge types
- Custom extraction instructions
- Webhooks
- Analytics
- API logs (7 days)
- Unlimited memories, retrieval & users
Prototyping? Start free with 10,000 credits a month. Limits apply.
How credits work
Each Episode you send uses credits based on its size.
Memory, retrieval, storage, and users are unmetered.
- 1 credit
- per Episode up to 350 bytes; +1 credit per additional 350 bytes (or part).
- ⅛ credit
- per webhook invocation, where available.
- 0 credits
- for retrieval, storage, threads, users, and graph storage.
Compare plans
All limits, features, and security baselines across Flex, Flex Plus, and Enterprise.
| Flex$125 / month | Flex Plus$375 / month | EnterpriseCustom | |
|---|---|---|---|
| Usage | |||
| Included credits / month | 50,000 | 200,000 | Custom |
| Overage rate | $25 / 10k credits | $75 / 40k credits | Negotiated |
| Auto top-up at 20% | 10k credits ($25) | 40k credits ($75) | Custom |
| Credit rollover | 30 days | 60 days | Custom |
| Free trial credits | 10,000 / mo | 10,000 / mo | Custom |
| Limits | |||
| Requests per minute | 600 | 1,000 | Guaranteed, custom |
| Projects | 5 | 10 | Unlimited |
| Memory MCP Server Seats | 5 | 15 | Custom |
| Custom entity & edge types | 10 | 20 | 20 |
| Memories, retrieval & users | Unlimited | Unlimited | Unlimited |
| Features | |||
| Context Graph + temporal memory | |||
| Observations | — | ||
| Custom extraction instructions | — | ||
| Webhooks | — | ||
| Analytics | — | ||
| Security & support | |||
| SOC 2 Type II | — | — | |
| HIPAA BAA | — | — | |
| API logs retention | 1 day | 7 days | 1 year |
| Audit logs | — | — | |
| DPA (EU customers) | — | — | |
| Support | Community | Priority | Slack/Teams · dedicated AM |
| Deployment | Cloud | Cloud | Cloud · Cloud + BYOK · BYOC |
Choose where to deploy Zep
Zep Cloud, Zep Cloud with your own encryption keys, or a deployment in your VPC.
Cloud
Use Zep's managed service. No infrastructure to run. Start in minutes.
- SOC 2 Type II
- HIPAA BAA
Cloud + Your Own Keys
Use Zep's managed service with your own encryption keys. You control the keys that encrypt data at rest.
- SOC 2 Type II
- HIPAA BAA
Bring Your Own Cloud
Deploy Zep inside your VPC. Your network, your perimeter, your compliance boundary.
Context infrastructure for the enterprise.
“We can easily see Zep becoming a de facto partner in this layer of the enterprise agent stack.”
Frequently asked questions
Quick answers on credits, Episodes, security, and what’s included on each plan.
Don’t see your question?
Contact sales
How credits work
Credits are consumed based on the size of each Episode you send to Zep. Episodes up to 350 bytes use 1 credit; each additional 350 bytes (or part thereof) uses another credit.
Where available, webhook invocations consume 1/8 of a credit each.
Flex and Flex Plus automatically top up your credits when your balance drops below 20%. Flex adds 10,000 credits ($25); Flex Plus adds 40,000 credits ($75).
Flex credits roll over for 30 days; Flex Plus credits roll over for 60 days. Free plan credits do not roll over.
What is an Episode?
An Episode is any single data object you send to Zep — a chat message, JSON payload, or block of text.
Credit cost scales with Episode size. Episodes up to 350 bytes use 1 credit; each additional 350 bytes (or part thereof) uses another credit. A 640-byte Episode uses 2 credits; a 1,200-byte Episode uses 4 credits.
Are we charged for ingestion or storage?
You are charged for ingestion and processing of Episodes. You are not charged for storage of messages or data.
How are rate limits calculated?
Each plan tier has a base rate limit, with Free being the lowest. Free and Flex Plan customers may see rate limits lowered depending on service usage. Enterprise plans have committed, guaranteed rate limits.
What are the Free plan limits?
- 10,000 credits per month. No rollover or auto-topup.
- 2 projects, 1 Memory MCP Server seat, 5 custom entity & edge types.
- Variable rate limits, depending on service-wide load.
- Lower priority Episode processing.
- Feature availability and service levels may change over time.
Is Zep SOC 2 Type II certified?
Yes. Zep is SOC 2 Type II certified. Review controls and live compliance status on the Trust Center.
Can Zep sign a HIPAA BAA?
Yes. HIPAA BAAs are available with the Enterprise plan.
We're an EU company. Will you sign a DPA?
Yes. Zep signs Data Processing Agreements with EU customers and customers with EU presence.
Contact the Zep team
Start with a self-service plan or contact Sales about Enterprise deployment and custom limits.