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Zep

Reliable agents need the right context

Zep unifies business data, documents, and conversations into shared, governed context so agents can complete tasks correctly.

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Teams that use Zep
Fortune 500 Tech Co.
Twin Health
Praktika.ai
Thrive AI Health
AGI Inc
Zscaler
Quorum
Nasdaq-100 Tech Company
Samsung
Aurasell
HoneyBook

Agents need context from across your business

Agents cannot complete tasks correctly when essential context is missing. Zep connects related information across your business, with access policies that govern what each agent can retrieve.

Any Source

Business data
Documents
Conversations

Facts, and how they change over time

Context for the task

context_response.py
Account: Acme
Renewal: October 31
SSO setup is blocked.
Confirm SSO setup
before renewal.
Context Lake1,402,891active graphs
USERuser_8a32e1f92471,2042m
ORGcustomer_acme_co8941214s
AGENTagent_voyager1,8209,330now
DOMAINdomain_billing642185m
USERuser_d72b40c11867311m
ORGcustomer_initech14260338s
AGENTagent_atlas_v32,44710,58012s
DOMAINdomain_pricing311278m
USERuser_4cc1ee073121,4864m
ORGcustomer_pied_piper7729822s
AGENTagent_helios1,1085,24245s
DOMAINdomain_routing481743m
USERuser_91ab7d2e20894218s
ORGcustomer_globex1044812m
AGENTagent_orion_v21,6407,8208s
DOMAINdomain_inventory561986m
Access controlRetentionProvenanceAudit
Unified context

The Context Lake

The Context Lake unifies enterprise data into millions of Context Graphs, managed and governed as one system. It runs on Konig, Zep’s graph database service.

Retrieval latency · p95
10K148ms
100K152ms
1M156ms
10M161ms
100M168ms
Graph Size

Retrieval under 200ms

Zep retrieves context in under 200 milliseconds, regardless of graph size or count.

PrincipalResourceActionPolicyAllowDeny

Governance in the data layer

Zep enforces access and retention policies across graphs and records query activity for audit—all within the data layer.

Learn more

Robbie strongly favors Adidas shoes.

traced_from
Chat messageuser_8a32e1f92024-09-07
“I only wear Adidas shoes. I love them!”

Trace facts to sources

Trace each fact to the source it came from, and audit any answer back to its origin.

Use cases

Solutions built with Zep

Enterprise context graphs

Unify knowledge about customers, projects, and business domains into shared context for agents across your organization.

Agent memory

Give agents context from past conversations, user activity, and changing preferences.

Customer and account context

Unify account records, conversations, and events so agents understand each customer’s situation.

Recognition

Context infrastructure for the enterprise.

We can easily see Zep becoming a de facto partner in this layer of the enterprise agent stack.

— Melissa Incera, S&P Global Market Intelligence

Understand what changed and what is true now

When new information contradicts a fact in the graph, Zep invalidates the old fact and keeps it as history.

Agents reason with what is true now, or with what was true on any past date.

RRobbie2024-09-07 · 14:27
I only wear Adidas shoes. I love them!
Facts
  • Robbie only wears Adidas shoes.
  • Robbie strongly favors Adidas shoes.
soleworks.com/account/returns/SO-48219
SoleworksReturn · Order #SO-48219 · Adidas Ultraboost 22

Reason for return

Product fell apart

Additional comments

These Adidas fell apart after three weeks and I'm furious. I'll be buying Nike from now on.
Facts
  • Robbie only wears Adidas shoes.
  • Robbie strongly favors Adidas shoes.
  • Robbie’s Adidas shoes fell apart.
  • Robbie is returning their Adidas shoes.
  • Robbie is angry about their Adidas shoes.
  • Robbie intends to wear Nike shoes.

Identify patterns in context

Zep records patterns across your data as Observations, giving agents context beyond individual facts and summaries.

Jane has upgraded within two weeks of each of the last three product launches.

Apr 12, 2025

Jane upgraded to Pro v3.

+9d after launch
Aug 4, 2025

Jane upgraded to Pro v4.

+11d after launch
Nov 19, 2025

Jane upgraded to Pro v5.

+6d after launch

Use the Zep API

Use the Zep API to add business data and conversations, then retrieve context for your agents. Works with any agent framework, or none.

quickstart.py
# Add messages and get context in one callresponse = client.thread.add_messages(    thread_id=thread_id,    messages=[Message(name="Jane", role="user", content="I'd like to upgrade my plan...")],    return_context=True,) # Add business data to the user's graphclient.graph.add(    user_id=user_id,    type="json",    data=json.dumps({"event": "plan_upgrade", "to": "pro", "mrr": 49}),) # Get relevant contextuser_context = client.thread.get_user_context(thread_id=thread_id)

Shared context, governed access

Share context across your organization while controlling what each user and agent can access.

PrincipalResourceActionPolicyAllowDeny
Access control

Attribute-based access control

Use attributes to control what context each agent can access and what it can do with it.

INGESTEXPIRE30d windowLEGAL HOLD
Retention

Retention policies

Data expires on the schedule you set. Legal hold blocks deletion when compliance requires it.

AUDIT TRAIL22:14/graph/search200115ms22:11/entity/search4034ms22:09/graph/search200110ms
Audit

Audit and API logs

Detailed logs of every request and access decision, ready for audit.

More accurate. Faster. Fewer tokens.

Agent context and memory systems often trade accuracy, latency, and token use against each other. Zep leads on all three.

LoCoMo
94.7%accuracy
Retrieval latency155 ms
Context size5,760 tokens
LongMemEval
90.2%accuracy
Retrieval latency162 ms
Context size4,408 tokens

Monitor Zep activity

Monitor data ingestion, context retrieval, latency, and errors across your projects.

Analytics

Usage, latency, and reliability for your account.

Episodes Added1.4M
Episodes Processing847
Graphs Processing12
Graphs Created24.7K
Users Created18.3K
Avg Latency187 ms
Error Rate0.41%

Graphs Created

New graphs over time.

Users Created

New users over time.

Episodes Added

New episodes over time.

Retrieval Activity

Context retrieval and graph search requests.

Context Retrievals
Graph Searches

Choose where to deploy Zep

Choose Zep Cloud, Zep Cloud with your own encryption keys, or deployment in your VPC. Learn more.

Trust boundary · Zep
Zep Cloud
ComputeDataKeys
Managed

Cloud

Use Zep's managed service. No infrastructure to run. Start in minutes.

  • SOC 2 Type II
  • HIPAA BAA
Trust boundary · split
Zep Cloud
ComputeData
Your KMS
KeysAWS · GCP · Azure
BYOK

Cloud + Your Own Keys

Use Zep's managed service with your own encryption keys. You control the keys that encrypt data at rest.

  • SOC 2 Type II
  • HIPAA BAA
Trust boundary · You
Your VPC
Zep service
ComputeDataKeys
BYOC

Bring Your Own Cloud

Deploy Zep inside your VPC. Your network, your perimeter, your compliance boundary.

What teams are saying

Voices from the teams running Zep in production.

Zep is one of the most exciting things I've seen for real-world agent use cases in a long time.

Ken Collins
Ken Collins
VP of Product, Torq and GenAI Expert

Unlike other systems that only retrieve static documents, Zep uses a temporal knowledge graph to combine conversations and structured business data, keeping track of how things change over time.

Lior Sinclair
Lior Sinclair
Founder/CEO, AlphaSignal

Zep AI was instrumental in enabling the Sidekick's personalized experience through dynamic memory retrieval.

Mark Losey
Mark Losey
CTO at Flockx

By organizing memories into structured episodes and extracting key insights, it builds smarter, more intuitive AI agents that revolutionize how businesses harness intelligence.

Vijay Morampudi
Vijay Morampudi
Senior Director - AI CoE, Axtria

Zep is one of the most exciting things I've seen for real-world agent use cases in a long time.

Ken Collins
Ken Collins
VP of Product, Torq and GenAI Expert

Unlike other systems that only retrieve static documents, Zep uses a temporal knowledge graph to combine conversations and structured business data, keeping track of how things change over time.

Lior Sinclair
Lior Sinclair
Founder/CEO, AlphaSignal

Zep AI was instrumental in enabling the Sidekick's personalized experience through dynamic memory retrieval.

Mark Losey
Mark Losey
CTO at Flockx

By organizing memories into structured episodes and extracting key insights, it builds smarter, more intuitive AI agents that revolutionize how businesses harness intelligence.

Vijay Morampudi
Vijay Morampudi
Senior Director - AI CoE, Axtria

Give agents context to complete tasks correctly

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