Prior Terms of Service for Zep's agent memory and Context Lake services, last updated August 7, 2025.
This is a prior version of Zep's Terms of Service, last updated August 7, 2025. See the current Terms of Service.
Version 1.1
Last revised on: August 7, 2025
Changelog:
v1.1: Addition of Benchmarking Restrictions
If you signed a separate Cover Page to access the Product with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Cover Page applies to your use of the Product.
This Agreement is between Zep Software, Inc. and the company or person accessing or using the Product. This Agreement consists of: (1) the Order Form and (2) the Key Terms, both of which are on the Cover Page below, and (3) the Common Paper Cloud Service Agreement Standard Terms Version 1.1 ("Standard Terms"). Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms. Capitalized words have the meanings or descriptions given in the Cover Page or the Standard Terms.
If you are accessing or using the Product on behalf of your company, you represent that you are authorized to accept this Agreement ßon behalf of your company. By signing up, accessing, or using the Product, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.
Cover Page
Order Form
Cloud Service: Zep is a cloud-based platform-as-a-service that offers fast, scalable, privacy-compliant building blocks for Generative AI apps.
Subscription Start Date: The Effective Date
Subscription Period: 1 month(s)
Non-Renewal Notice Period: At least 30 days before the end of the current Subscription Period.
Cloud Service Fees:
Section 5.2 of the Standard Terms is replaced with: Certain parts of the Product have different pricing plans, which are available at Provider's pricing page. Within the Payment Period, Customer will pay Provider fees based on the Product tier selected at the time of account creation and Customer's usage per Subscription Period. Provider may update Product pricing by giving at least 30 days notice to Customer (including by email or notification within the Product), and the change will apply in the next Subscription Period.
Payment Period: 5 day(s) from the last day of the Subscription Period
Invoice Period: Monthly
Key Terms
Customer: The company or person who accesses or uses the Product. If the person accepting this Agreement is doing so on behalf of a company, all use of the word "Customer" in the Agreement will mean that company.
Provider: Zep Software, Inc.
Effective Date: The date Customer first accepts this Agreement.
Covered Claims:
Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else's intellectual property or other proprietary rights.
Customer Covered Claims: Any action, proceeding, or claim that (1) the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else's intellectual property or other proprietary rights; or (2) results from Customer's breach or alleged breach of Section 2.1 (Restrictions on Customer).
General Cap Amount:
The fees paid or payable by Customer to provider in the 12 month period immediately before the claim
Governing Law: The laws of the State of Delaware
Chosen Courts: The state or federal courts located in Delaware
Notice Address:
For Provider: notices@getzep.com
For Customer: The main email address on Customer's account
Changes to the Standard Terms
Publicity Rights: Modifying Section 14.7 of the Standard Terms, Provider may identify Customer and use Customer's logo and trademarks on Provider's website and in marketing materials to identify Customer as a user of the Product. Customer hereby grants Provider a non-exclusive, royalty-free license to do so in connection with any marketing, promotion, or advertising of Provider or the Product during the length of the Agreement.
Benchmarking Restrictions: Modifying Section 2.1 (Restrictions on Customer) of the Standard Terms, insert as clause (xi):
(xi) conduct any performance testing, benchmarking, or comparative analysis of the Cloud Service for public or third-party disclosure without Provider’s prior written consent; provided that Customer may conduct such testing and benchmarking solely for its own internal evaluation purposes.
Survival of Benchmarking Restrictions: Modifying Section 6.5 (Survival) of the Standard Terms, update sub-section 1 to include “Section 2.1(xi)” immediately after “Section 2.1 (Restrictions on Customer)” and update sub-section 2 to continue applying Section 2.1(xi) to retained Confidential Information:
6.5 Survival.
The following sections will survive expiration or termination of the Agreement: Section 1.6 (Feedback and Usage Data), Section 2.1 (Restrictions on Customer), Section 2.1(xi) (Benchmarking Restrictions), Section 5 (Payment & Taxes) …
Each Recipient may retain Discloser’s Confidential Information … in which case Section 4 (Privacy & Security), Section 12 (Confidentiality), and Section 2.1(xi) (Benchmarking Restrictions) will continue to apply to retained Confidential Information.
