Annex: Sub-processors

Sub-processorCountry of ProcessingPurpose of Processing
Amazon Web Services, Inc.United StatesCloud infrastructure services used to host and operate Zep's platform, including storage of customer data and execution of application workloads.
Microsoft Corporation (Azure)United StatesCloud compute and storage services supporting model inference, data processing, and operation of Zep-managed workloads.
OpenAI, L.L.C.United StatesLarge-language-model processing used to transform customer-submitted data, including extraction, summarization, and generation tasks.
Hatchet Technologies, Inc.United StatesManaged job-orchestration services used for scheduling and executing background processing tasks.
Intercom, Inc.United StatesCustomer communication platform used for support interactions and related messaging.
Kinde Australia Pty LtdUnited StatesAuthentication and user-identity management services for Zep's customer-facing applications.
PostHog Inc.United StatesProduct analytics services used to measure feature usage and application performance.
Google LLC (Gemini)United StatesLarge-language-model processing used for summarization, extraction, and related AI transformations of customer-submitted data.
turbopuffer Inc.United StatesSearch-indexing and retrieval services used to accelerate vector and text-based queries within the Zep platform.
Datadog, Inc.United StatesObservability services used for infrastructure monitoring, log processing, metric collection, and application-level diagnostics.